Privacy Policy

The use of TrackMan’s services is subject to the terms of use outlined below. In order to use TrackMan services, websites or apps, you need to accept these terms. We encourage you to read this carefully.

Your privacy is very important to us. This document discloses how we use and share your TrackMan information with others. It also discloses how we collect and use your content and information with good and fair business practices in mind.

Our technology:

Our technology is based on the Doppler Radar Principle. It essentially detects microwaves reflecting from the movement of a baseball’s flight. The change in frequency of these receiving waves is what makes it possible for us to track what happens at the very moments of throw release, hit impact, and ball flight movement in-between.

Collection of data

TrackMan collects data through any TrackMan proprietary channel, such as TrackMan developed software, apps, websites and devices, as well as third parties.  For purposes of this notice, references to our “Website” should be understood to include trackmanbaseball.com, MyTrackMan.com, other websites managed by TrackMan, as well as our apps.

We collect three distinct kinds of personal data:

1. Personal information

In addition to receiving the data from offline sources such as through third party partners, we may collect information such as your name, email, physical address, telephone number, gender, age, date of birth, and other data, for example, when you fill out the online profile on our Website with this information. The more we know from your profile, the better we can customize our messaging and your experience. We may also collect other data including (i) any username and password information provided for Website registration and login; (ii) credit card or other payment related information for products or services offered by TrackMan; (iii) user content (e.g., photos, comments, and other materials) with associated metadata that you may voluntarily provide or post to our Website; and (iv) communications between you and TrackMan via email or other means.

2. TrackMan data

We collect TrackMan data, which is data generated when you interact with our products and services such as by participating in a game where TrackMan devices are used to record game data.  The data can be collected by TrackMan or through third party partners administering TrackMan equipment.  The data collected can include individual statistics, ball flight data, and video recordings of your play. The TrackMan data is typically linked to your personal information.

3. Online usage data

When you visit our Website, we may use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use our Website and provide features to you. We may have advertisers or other partners serve ads or services to your devices using similar technologies. We may also use third-party analytics tools to help us measure traffic and usage trends for the Website. 

Our Website’s servers may automatically record certain log file information, including your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on our Website, domain names, landing pages, pages viewed, mobile device identifier, geo-location data and other such information. We may also collect similar information from emails sent to our users which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of our Website and services.

Data usage

We use your data in at least five distinct ways:

1. For your personal benefit

We use the above data for various purposes, but in particular to enhance your TrackMan experience through a more personalized and shared interaction. Our TrackMan data allows us to tailor information specifically for your benefit. As an example (not meant to be comprehensive of all uses), video screen casts and data reports may enable you to better understand and improve your player habits.

2. For statistical purposes

We also use your TrackMan data for statistical purposes (aggregated data) where we do not reveal your identity, nor does it directly relate to you, even if we have included your personal data. For example, we may aggregate personal data to evaluate skills according to age, gender or level of play. These are typical, but not exhaustive examples.

3. For use in competitions

Our products also allow you to compare your personal data with other baseball players that played in the same or different tournaments, showcases, and other competitions in an effort to benefit your overall game. Such comparisons may display your name on publicly displayed leaderboards on our Website. Another example may be your results from one of our hitting challenges, which may be shared on these publicly, displayed leaderboards. These are typical, but not exhaustive examples.

4. For use as scouting / evaluation purposes

We may also share your TrackMan data with organizations interested in using it for scouting, statistical and/or player evaluation purposes (such as sports agencies). The personal information provided to these organizations is limited to what is necessary for the TrackMan data to be properly represented to the organizations. An example is a raw data set of all TrackMan data collected at a tournament and provided in a .csv file format where each play is represented on a separate row that includes name, contact information and game data, as well as proprietary or third party IDs associated with a particular player.

5. For Website activities

We may also use your information to help you efficiently access your information after you sign in to our Website; provide personalized content and information to you and others, which could include online ads or other forms of marketing; provide, improve, test, and monitor the effectiveness of our Website; develop and test new products and features; monitor metrics such as total number of visitors, traffic, and demographic patterns for our Website; or diagnose or fix technology problems.

Any information (e.g., username or name) or content (e.g., picture) that you voluntarily share or disclose for posting on our Website may be made available to the public.

Other third-party access to personal data

TrackMan shares your personal data with data processors who process and store the data on our behalf. Our data processors are suppliers of server capacity, website hosting, email services, and other IT services.

We may also share your personal data with other organizations for promotional purposes. However, third party companies will not send you promotional e-mails or electronic messages without your consent.

We are not responsible for the practices employed by any websites or services that may be linked to or from our Website (e.g., Facebook, Twitter), including the information or content contained within them.  Please remember that when you use a link to go from our Website to another website or service, our Privacy Policy does not apply to those third-party websites or services.  Your browsing and interaction on any third-party website or service, including those that have a link on our Website, are subject to that third party’s own rules and policies.  In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your personal information.  If you are using a third-party website or service and you allow them to access your personal information, you do so at your own risk.

TrackMan does not currently respond to "do not track" signals, and its data collection and sharing practices remain consistent for all users in accordance with the representations in this Privacy Policy.

Storage of personal data

TrackMan uses commercially reasonable safeguards to process and store your personal data safely and securely.  However, TrackMan cannot ensure the security of any information you transmit to our Website or guarantee that information on our Website will not be accessed, disclosed, altered, or destroyed.

We keep your personal data only as long as it is reasonably necessary to administer your user account on our Website. If you delete your user profile, we will delete any personal information collected from you through the website from our servers in a timely fashion, but we may maintain information collected in other ways according to the agreements governing that collection. 

Your rights

If you want to know all which of your personal data has been collected online and is being processed or stored by TrackMan, you can request such information from TrackMan.  If the personal data about you is erroneous or misleading, you are entitled to request that the data be corrected, deleted or blocked.  You can send such requests to baseball-support@baseball.trackman.com

Promotional e-mails

With your consent, we may send you promotional material via text messages, e-mails as well as messages sent to your personal message board at MyTrackMan.com with baseball-related offers and information. The offers may be personalized, aimed at your specific player profile.

You may unsubscribe from email communications from us by clicking on the “unsubscribe link” provided in such communications, or by withdrawing your consent on your profile on our Website.  You may not be able opt out of certain Website-related communications (e.g., account verification, updates regarding the Website, technical and security notices).

Only users over the age of 18 are eligible to consent to receive promotional e-mails, and we do not send promotional e-mails and messages to users below this age.

Your use of MyTrackMan.com

Each account is for the exclusive use of the named user. You are solely responsible for maintaining the confidentiality of your password, and for restricting access to your account. Be aware that you represent the information that you supply to TrackMan, so please ensure that the information is complete and accurate.

Only registered users have access to our Website. Users are not allowed to link to any pages of the Website that are protected by password or in any other way to give third parties access to this part of the Website or the information on the pages.

Any unauthorized use or abuse by you may terminate your user profile and access to our Website. TrackMan reserves the right to terminate accounts or remove or edit content, in our sole discretion.

Although TrackMan attempts to ensure that all information contained on our Website is correct and complete, we accept no liability for errors or omissions, and we reserve the right to change or alter content at any time.

Other important notices

1. Change of Control

If we legally transfer part or the whole of our assets to another organization, your information may be among the items transferred.  The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.

2. Dispute resolution

Should any dispute or controversy arise out of or relating to this Privacy Policy, our Website, or with related services provided by TrackMan, it shall be subject to the jurisdiction and venue of State and Federal Courts in New York, New York, and shall be governed by the laws of the State of New York without regard to its conflict of law provisions.  Notwithstanding the foregoing, TrackMan is entitled to bring any such disputes before courts of law within the user’s jurisdiction, including for the purposes of enforcing its rights under this agreement.

If any portion of these terms and conditions is deemed void or unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions.

3. Reporting Copyright and Other Violations

TrackMan respects the intellectual property rights of others, and we prohibit users of our Website from submitting, uploading, posting or otherwise transmitting any materials that violate another person’s intellectual property rights.  We comply with the provisions of the Digital Millennium Copyright Act (“DMCA”).  As required by the DMCA, a Designated Agent has been established with proper documentation sent to the US Copyright Office.  Contact our designated agent to report alleged copyright infringement. 

When contacting our designated agent regarding alleged copyright infringement, please provide the following information:

  • A physical or electronic signature (i.e., /s/NAME) of the owner or a person authorized to act on behalf of the owner (“Complaining Party”) of the copyright that is allegedly infringed.
  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the material that is claimed to be infringing and information reasonably sufficient to enable us to locate the material (e.g., the webpage where the material is posted).
  • Information reasonably sufficient to permit us to contact the Complaining Party, such as an address, telephone number and e-mail address.
  • A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is authorized to act on behalf of the owner of the copyright that is allegedly infringed.

You may also notify our designated agent of any Content on the Website that you believe to be inappropriate (abuse, harassment, nudity, violence, etc.), a violation of privacy (someone using your image), or otherwise unlawful.

It is our policy to terminate usage rights and any applicable user accounts of users we determine to be “repeat infringers” of others’ copyrights.

4. Changes to our Privacy Policy

We may modify or update these Privacy Policy from time to time, so please review it periodically.  We will provide you additional forms of notice of modifications or updates by email or as otherwise appropriate under the circumstances or as required by law.  Your continued use of the Website after any modification to this Privacy Policy will constitute your acceptance of such modification.

The effective date of this Privacy Policy is September 16, 2015.

5. How to contact us

Please direct questions or concerns about these Privacy Policy, the Website or TrackMan’s products or services to TrackMan, Inc., a subsidiary of TrackMan A/S:

TrackMan, Inc. 
300 Main Street, Suite 701 
Stamford, CT 06901 
203-274-7200

baseball-support@baseball.trackman.com